SECPay - Contact us

Contact Us

Normal Hours of operation

Monday - Friday
09:00 to 17:30 UK time. (UCT+0 GMT BST)

Out of Hours Contact

Should you have a query out of hours please use the response form in the appropriate area.

In the event of an urgent out of hours problem which is affecting transaction processing and your package allows telephone support, please call 08701 904 146 option 1 for our 24 hour monitored emergency system.

Registered Office

SECPay Limited
SUITE 3 CANALSIDE OFFICES
7 CHARTER ROAD
RIPON BUSINESS PARK
RIPON NORTH YORKS
HG4 1AJ

Contact SECPay

Please click the link to the appropriate department below.

Sales and General Enquiries	If you are not a SECPay registered customer and you wish to discuss our products and services, click here
Sales for existing customers	Contact us regarding adding or removing additional products and services to your existing SECPay account.
Partners and Resellers	Enquiries about the SECPay Active Partner Programme
Accounts	The Accounts Team deal with such matters as Purchase Ledger Enquiries, Invoice Enquiries and Direct Debit Set up
Customer Services	The Customer Services Team assist with Account Activation, Account Administration including change of contact details, Code 10 requests and password resets.
Marketing	If you would like to contact one of the Marketing Team regarding our services or any of our promotional activities.
Technical Support	The Technical Support Team will help resolve Integration issues, Fraud countermeasures, Transaction Reporting and Reconciliation, Callbacks.

In line with our quality objectives, we will endeavour to deal with your query as soon as possible and within the service response times for your chosen SECPay package:

Starter Accounts - 3 working days.
Premium and Premium+ Accounts - 1 working day.
Enterprise Accounts - 1 working day

Contact Us

Normal Hours of operation

Out of Hours Contact

Registered Office

Contact SECPay

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