TECHNICAL SUPPORT

We provide industry leading standards of support that often beats the technical support offered by leading global banks.

Unlike most other industry suppliers we provide first line technical support using our developers. All SECPay developers undertake at least 1 day of front line support per fortnight. This provides two benefits:

 

1. Technical queries are answered by experts - not helpdesk jockeys using FAQ’s

2. Our developers develop our systems with first-hand knowledge and understanding of what our customers want and require.

 

This straightforward approach is typical of SECPay’s no nonsense policy where we make a point of listening to our customers, and making the changes and improvements they want.

 

Working Hours

 

We have large technical, commercial and administrative teams available from 09:00 to 17:30 each working day. They can be contacted through our enquiry centre (links below), which raises an enquiry ticket with a time and date stamp to ensure we deliver the best service standards available.

 

General enquiries to info@secpay.com

Technical enquiries to support@secpay.com

 

Out of Hours Support

 

The world wide web is 24/7/365, your business’s ability to meet this standard and securely process payments continually is our highest priority. In case you have a major problem we provide Out Of Hours emergency cover. Customer’s are given full details when they sign-up.

 

General enquiries to info@secpay.com

Technical enquiries to support@secpay.com

News from SECPay

September 2006 - SECPay, the UK’s leading independent internet payment service provider, tod...

July 2006 - Philip Whittaker, SECPay's Chief Information Security Officer, has earned the de...

9 May 2006 - Leading independent internet payment service, SECPay, today announces the launc...